Frequently Asked Questions
Need more support? Contact us at support@maiagenomics.com or +46 (0)70-993 24 02
Our Company
Our mission is to provide access to affordable whole genome sequencing with understandable reports through the use of AI technology. By democratizing personal genome sequencing and enabling secure genomic data sharing, Maia Genomics will help advance our understanding of human genetics. Maia Genomics was founded by Eren Idil and Jonas Eriksson in Stockholm, Sweden, a global center of innovation.
We offer the best whole genome sequencing on the market. Maia’s health report gives you personalized information about how your unique DNA interacts with your lifestyle to produce certain disease risks. We also provide powerful tools to explore your genomic data. Additionally, we enable our users to benefit from personal genome sequencing with the confidence that their data is secure.
Researchers use genomic data to study the causes of diseases and develop new treatments. Ongoing research and development efforts in genomics and machine learning will lead to more accurate and efficient whole-genome sequencing technologies. Collaboration between academic research institutions, healthcare providers, and Maia is accelerating the development of whole-genome sequencing solutions and expanding their applications.
Sequencing
Currently, Whole Genome Sequencing is the gold standard for genetic testing. It is a revolutionary technology that has transformed the field of genetics and genomics. It enables Maia to decode your complete genetic blueprint, providing a wealth of information about your DNA, genes, and potential genetic variations. Unlike traditional methods, Whole Genome Sequencing can comprehensively analyze a person’s entire genetic code, identifying biomarkers for potential defects and mutations. This enables the early detection of rare and complex genetic conditions that might otherwise go unnoticed in a way that’s a thousand-fold more accurate when compared to DNA tests like 23andMe and AncestryDNA.
Maia uses high-throughput MGI DNBSEQ-T7 DNA sequencing machines.
Maia uses a genomic sequencing technology called Illumina.
The sequencing data is processed securely through a bioinformatics pipeline that ensures complete accuracy. Specifically, Maia aligns your sequencing data to the hg38 version of the human genome using a GATK-based pipeline.
Reporting and Interpretation
The Maia Platform is a space where you can easily access your results. It’s the name of our reporting service for Whole Genome Sequencing. This includes actionable and deeply insightful information about your unique DNA blueprint along with access to all of your data. Additionally, you will continue to get more information as more research is done on genetic diseases.
Yes! Users have full control over their genomic data. This includes your CRAM files, VCF files, and more.
Yes! We support the upload of 23andMe and AncestryDNA files. Maia will take your 23andMe or AncestryDNA data and greatly expand it.
Payment
You are charged for sequencing immediately after purchase. Then, you will be charged for your first subscription fee after your sample has been sequenced and your results are ready.
Your DNA doesn’t change but genetic research does! We constantly add new insights to the platform and update your existing results to give you the most accurate information. With your Maia subscription, you can keep track of your health goals as your lifestyle changes. Additionally, you’ll get unlimited access to our genome exploration tools so you can study your reports at your own pace. Finally, you will receive premium support from our team. They will answer any questions you might have about genetics or your report.
If you cancel your subscription you will lose access to all the benefits described above. However, you will always have access to your genomic data and can download it anytime.
Logistics
We ship our DNA test kits to almost every country in the world. Select your country during checkout, and we’ll be able to receive your sample and decode your DNA. Then, your reports will be available through your account on our website.
For adults, you’ll place your order and receive an email from Maia with order details and shipping information. Once you receive your DNA test kit, you’ll use patient-centered sampling technology to easily sample your blood. The kit comes with everything you need to take a sample, including the lancing device, the sample container, a heat pack, an alcohol swab, and a bandage. The lancing device sticks onto the arm with an adhesive and is peeled off when the sample is collected. As soon as you’re done, you can ship your sample to our lab.
For babies, go to the clinic and have your doctor collect a sample that ca be sent to our labs.
Yes! Registering your kit is important because it will enable you to access your full reports later.
If you live in Sweden, you will be provided a prepaid return label. If you are located outside of Sweden your return label will not be prepaid, so you will have to pay for shipping yourself.
For orders in Sweden, the return postage is pre-paid and labeled on the provided box.
Your data and reports can be found on the Maia Platform.
On average, you can expect to receive your sample collection kit within one week after ordering. After we receive your sample, your results will be available in an average of 6 weeks.
Contact the shipping provider linked in your package tracking email and give them the tracking number to your order to locate your package. If they are not able to locate the package, contact support@maiagenomics.com with their response and we will provide additional assistance.
Privacy
Maia Genomics is the leading privacy-focused personal genomics company. Our mission is to create technologies that will enable our users to benefit from biomedical research and contribute to future discoveries without compromising their privacy. We have the GDPR Privacy Shield certification, we regularly audit the labs of our sequencing partners, and we develop technology to empower our users to stay in control over their personal genomic data.